Downtime

D4H Incident Management is down

D4H Incident Management went down.

Degraded

Custom field data missing from some CSV exports

Some custom field data is currently missing from CSV exports in Intelligence > Reports. The fields are blank instead of containing their value.

We expect to resolve this issue shortly.

Resolved

Some users unable to sign-in

A number of users (<175) were unable to sign-in or use some of our products for a period of 6 minutes today.

The error displayed was due to a new software release and was immediately resolved by on-call engineers. All users who reported the issue to our Help Desk have been replied to individually.