Incidents | 🇪🇺 D4H European Union (EU)

Team Manager is down

Sun, 22 Jun 2025 09:52:57 -0000

Team Manager recovered.

Team Manager is down

Sun, 22 Jun 2025 09:48:23 -0000

Team Manager went down.

Authentication services not available

Thu, 12 Jun 2025 11:17:00 -0000

All systems are now fully operational. Root cause analysis A new release was deployed to production this morning, but due to a misconfiguration in our deployment process one file was not properly deployed, disrupting certain system functions. Our health checks and smoke tests failed to pick up the issue on both our staging and production environments. To prevent this from happening in the future we are adding additional deployment checks to validate that specific system area.

Authentication services not available

Thu, 12 Jun 2025 10:31:00 -0000

Users are reporting difficulties signing in

Team Manager unavailable

Wed, 14 May 2025 10:57:00 -0000

Team Manager is now fully operational. Thanks again for your patience.

Operations Center experiencing some connectivity issues

Tue, 29 Apr 2025 17:37:00 -0000

We have identified and addressed the root cause of the issue. A routine database upgrade has caused a load spike in one database node, that causes a temporary service interruption. All services are now fully operational.

Operations Center experiencing some connectivity issues

Tue, 29 Apr 2025 17:23:00 -0000

Operations Center on the EU region is currently experiencing some connectivity issues. We are investigating the issue and we'll update the status page once more we have more details.

Operations Center is down

Tue, 29 Apr 2025 17:14:25 -0000

Operations Center recovered.

Operations Center is down

Tue, 29 Apr 2025 17:13:24 -0000

Operations Center went down.

Some users are experiencing issues with Team Manager mobile apps

Tue, 25 Mar 2025 14:57:00 -0000

The issue affecting the D4H Personnel & Training and Equipment mobile apps has now been resolved. Please update your mobile app to version 2025.3.3. If you continue to experience difficulties after updating, try clearing the cache in the D4H app(s). If problems still persist, please email us at help@d4h.com, and we will connect with you to troubleshoot.

Some users are experiencing issues with Team Manager mobile apps

Mon, 24 Mar 2025 16:51:00 -0000

Personnel & Training - Some users are reporting some screens appear blank on the mobile app on selected phone models. We recommend uninstalling an re-installing the application if this affects you. We are working on a new release which should resolve this. Please contact help@d4h.com of this has impacted you. Equipment Management - It is currently not possible to create a new activity when logging equipment usage through the mobile app. This issue has been resolved and is awaiting distribution approval on the app stores. A workaround is to create the activity on the browser then select it on mobile. We expect a release to be approved for distribution within less than 24 hours. These issues are due to our migration to a new higher performance Team Manager API which provides our new platform for granular permissions, performance, and significant future advancements.

Team Manager is down

Thu, 20 Mar 2025 16:22:35 -0000

Team Manager recovered.

Team Manager is down

Thu, 20 Mar 2025 16:19:24 -0000

Team Manager went down.

Weather services disruption

Tue, 18 Mar 2025 10:37:00 -0000

Weather services are now fully operational.

Weather services disruption

Mon, 17 Mar 2025 19:52:00 -0000

We're experiencing an issue with our weather service provider. Weather forecasts and other weather-related services are currently unavailable on Operations Center. Our team is working on a resolution, and we appreciate your patience while we get things back to normal.

Weather services disruption

Tue, 11 Mar 2025 00:01:00 -0000

Weather services are now fully operational.

Weather services disruption

Mon, 10 Mar 2025 17:42:00 -0000

We're experiencing an issue with our weather service provider. Weather forecasts and other weather-related services are currently unavailable. Our team is working on a resolution, and we appreciate your patience while we get things back to normal.

Equipment Management Movement Issues

Wed, 05 Feb 2025 18:55:00 -0000

Services have now been resumed. But if you still run into any issues, please drop an email to help@d4h.com

Equipment Management Movement Issues

Wed, 05 Feb 2025 00:00:00 -0000

A number of accounts are currently experiencing some difficulties with moving and listing equipment. We have identified the issue and are actively working on a fix. We expect a fix to be released shortly.

Equipment Management Movement Issues

Wed, 05 Feb 2025 00:00:00 -0000

This issue was related to a loss of indexing on equipment items after an equipment move was carried out. A fix was applied at 15:44 UTC resolving this issue. Impacted accounts are currently having their equipment indexes re-built, and our estimate is that all indexes will be restored by 20:00 UTC at the latest. Thank you for your patience.

Team Manager API (v3) is down

Sat, 19 Oct 2024 11:49:43 -0000

Team Manager API (v3) recovered.

Team Manager API (v3) is down

Sat, 19 Oct 2024 11:37:42 -0000

Team Manager API (v3) went down.

Team Manager is down

Tue, 27 Aug 2024 14:51:27 -0000

Team Manager recovered.

Team Manager is down

Tue, 27 Aug 2024 14:50:26 -0000

Team Manager went down.

Some services are degraded

Fri, 19 Jul 2024 08:40:00 -0000

This issue has been resolved. One of our application nodes was degraded which caused users connected to this specific node to suffer connectivity difficulties until they were failed over automatically to other nodes. All EU nodes are operational again. Each D4H region has a minimum of three nodes, each in a separate availability zone, each with separate network connectivity. We only require one of three nodes to remain operational during connectivity issues. Users on an affected node are automatically failed over to another operational node.

Some services are degraded

Fri, 19 Jul 2024 08:29:00 -0000

EU services are operating and performance should not have been affected for most users. We expect to close this alert shortly after investigation.

Some services are degraded

Fri, 19 Jul 2024 08:27:00 -0000

Operations Center is reporting connectivity issues.

Operations Center is down

Wed, 05 Jun 2024 14:37:56 -0000

Operations Center recovered.

Operations Center is down

Wed, 05 Jun 2024 14:28:01 -0000

Operations Center went down.

Some Team Manager users are unable to access their dashboard.

Wed, 24 Apr 2024 16:45:00 -0000

Users are now able to go back into their Team Dashboard when clicked into the team name. Please note that we continue to monitor it.

Some Team Manager users are unable to access their dashboard.

Wed, 24 Apr 2024 14:21:00 -0000

A small number of users have reported difficulty accessing their Team Manager dashboards. We have already attempted a number of fixes which has resolved the issue for most people who have reported it, and we continue to work on a resolution for everyone.

D4H Incident Management is down

Wed, 17 Apr 2024 14:49:31 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Wed, 17 Apr 2024 14:33:38 -0000

D4H Incident Management went down.

D4H Personnel & Training, D4H Equipment Management, and 2 other services are down

Thu, 29 Feb 2024 15:17:29 -0000

D4H Team Manager API (v2) recovered.

D4H Personnel & Training, D4H Equipment Management, and 2 other services are down

Thu, 29 Feb 2024 15:14:47 -0000

D4H Team Manager API (v2) went down.

D4H Personnel & Training, D4H Equipment Management, and 2 other services are down

Thu, 29 Feb 2024 15:13:41 -0000

D4H Equipment Management and D4H Incident Reporting went down and D4H Personnel & Training recovered.

D4H Personnel & Training, D4H Equipment Management, and 2 other services are down

Thu, 29 Feb 2024 15:12:59 -0000

D4H Personnel & Training went down.

Difficulties importing multi-line text fields from collections.

Tue, 12 Dec 2023 15:50:00 -0000

This issue has now been resolved on all regions.

Difficulties importing multi-line text fields from collections.

Tue, 12 Dec 2023 13:06:00 -0000

We are currently working on a fix for an issue which is preventing the import of pre-filled multi-line text fields from collections. Preliminary reports suggest this issue was caused by the Rich Text Fields release earlier today. We estimate the fix will be release shortly and will post an update here once resolved.

D4H Incident Management is down

Tue, 31 Oct 2023 12:51:26 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Tue, 31 Oct 2023 12:42:06 -0000

D4H Incident Management went down.

D4H Incident Management is down

Fri, 27 Oct 2023 10:42:48 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Fri, 27 Oct 2023 10:37:38 -0000

D4H Incident Management went down.

D4H Incident Management is down

Fri, 27 Oct 2023 09:55:54 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Fri, 27 Oct 2023 09:54:12 -0000

D4H Incident Management went down.

D4H Incident Management is down

Fri, 27 Oct 2023 09:15:58 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Fri, 27 Oct 2023 09:09:16 -0000

D4H Incident Management went down.

Some administrators are unable to invite new users.

Tue, 17 Oct 2023 09:15:00 -0000

We have identified the root cause of this issue and applied a fix. All administrators should now be able to continue to invite new users.

Some administrators are unable to invite new users.

Mon, 16 Oct 2023 21:33:00 -0000

We're aware of an issue resulting in some administrators being unable to invite new users. Our teams are working on a fix for this issue at present and and expect it to be resolved by approximately 5am Eastern Time Zone. Thank you for your patience.

5 Min Scheduled Maintenance Period For EU Region Upgrade

Mon, 16 Oct 2023 18:09:19 -0000

We expect to put Team Manager into Maintenance Mode for approximately 5 minutes, during a 60-minute window, starting on Monday 16th at 1700 UTC+0. We're planning a significant upgrade to the storage systems we use which will provide better storage capacities, disaster recovery, and security. Please note, you may encounter temporary disruptions when uploading and downloading documents and attachments for a very short period after this release.

5 Min Scheduled Maintenance Period For EU Region Upgrade

Mon, 16 Oct 2023 18:09:19 -0000

5 Min Scheduled Maintenance Period For EU Region Upgrade

Mon, 16 Oct 2023 18:09:19 -0000

5 Min Scheduled Maintenance Period For EU Region Upgrade

Mon, 16 Oct 2023 18:00:00 +0000

Maintenance completed

5 Min Scheduled Maintenance Period For EU Region Upgrade

Mon, 16 Oct 2023 18:00:00 +0000

Maintenance completed

5 Min Scheduled Maintenance Period For EU Region Upgrade

Mon, 16 Oct 2023 18:00:00 +0000

Maintenance completed

5 Min Scheduled Maintenance Period For EU Region Upgrade

Mon, 16 Oct 2023 17:00:00 -0000

5 Min Scheduled Maintenance Period For EU Region Upgrade

Mon, 16 Oct 2023 17:00:00 -0000

5 Min Scheduled Maintenance Period For EU Region Upgrade

Mon, 16 Oct 2023 17:00:00 -0000

Incorrect 'Failed' message when successfully saving a member's profile.

Wed, 16 Aug 2023 23:44:00 -0000

We have identified the cause of this issue and it has now been resolved. The 'Failed' save messaged only shows if the page fails to save, otherwise it correctly shows 'Saved'. Thank you for your patience.

Incorrect 'Failed' message when successfully saving a member's profile.

Wed, 16 Aug 2023 22:31:00 -0000

When saving a members profile you currently see a 'Failed' message instead of 'Saved'. Data is still saving as normal and just the returned message is incorrect. Our engineers are working to resolve the issue and we will provide an update to this message to either confirm resolved or an estimated time to fix.

D4H Personnel & Training, D4H Equipment Management, D4H Incident Reporting, and 1 other service are down

Wed, 12 Jul 2023 09:22:38 -0000

D4H Personnel & Training and D4H Incident Reporting recovered.

D4H Personnel & Training, D4H Equipment Management, D4H Incident Reporting, and 1 other service are down

Wed, 12 Jul 2023 09:20:00 -0000

D4H Personnel & Training, D4H Equipment Management, and D4H Incident Reporting went down.

Brief 'Incident Management' Scheduled Outage for Performance Upgrades

Mon, 03 Apr 2023 21:31:57 +0000

Maintenance completed

Brief 'Incident Management' Scheduled Outage for Performance Upgrades

Mon, 03 Apr 2023 21:31:57 -0000

We are doing maintenance on our real-time databases to improve performance for our service provided from our EU region data center. This work is planned for Monday between 2100 - 2300 UTC. We expect this will cause approximately 20-40 minutes of downtime in total during this period. Our help center team will be available on help@d4h.com throughout.

Brief 'Incident Management' Scheduled Outage for Performance Upgrades

Mon, 03 Apr 2023 21:00:00 -0000

We are currently experiencing downtime

Mon, 20 Mar 2023 16:38:00 -0000

We have resolved this issue. It was caused by an update which was put in to production at the time of incident which has now been reverted. Thank you for your patience.

We are currently experiencing downtime

Mon, 20 Mar 2023 16:30:00 -0000

Our API is currently unavailable, which has caused a knock-on to cause an "An error has been encountered" error for users who sign-in. We expect this to be fixed in the next minutes.

Unable to save activity attendance

Wed, 08 Mar 2023 16:50:00 -0000

Between 11:57 UTC to 15:51 UTC today, it was not possible to save new activity attendance within the Personnel & Training web app due to a misconfiguration. The issue was resolved automatically by our engineers (approximately 1 hour ago). Thank you for your patience.

D4H Incident Management is down

Wed, 28 Dec 2022 15:57:50 -0000

D4H Incident Management recovered.

D4H Incident Management is down

Wed, 28 Dec 2022 15:51:26 -0000

D4H Incident Management went down.

Custom field data missing from some CSV exports

Thu, 24 Nov 2022 15:18:00 -0000

This issue was resolved shortly after identification. Custom fields data is exporting correctly again.

Custom field data missing from some CSV exports

Thu, 24 Nov 2022 09:29:00 -0000

Some custom field data is currently missing from CSV exports in `Intelligence > Reports`. The fields are blank instead of containing their value. We expect to resolve this issue shortly.

Some users unable to sign-in

Wed, 12 Oct 2022 17:06:00 -0000

A number of users (<175) were unable to sign-in or use some of our products for a period of 6 minutes today. The error displayed was due to a new software release and was immediately resolved by on-call engineers. All users who reported the issue to our Help Desk have been replied to individually.

Difficulty viewing activities if activity 'Auto Ref' numbering is off

Fri, 16 Sep 2022 08:30:00 -0000

Thank you for your patience. A fix has been released for this issue which resolves the difficulty viewing activities for a small number of teams. We recommend switching-on activity auto-ref's for your team, please contact support@d4h.com as an Account Owner if you would like to do so.

Difficulty viewing activities if activity 'Auto Ref' numbering is off

Fri, 16 Sep 2022 06:54:00 -0000

We're currently aware of an issue for a small number of teams which were created before we added the activity automatic numbering 'Auto Ref' and never opted-in. If your account does not use the 'Auto-Ref' function, you may experience difficulties viewing activities at the moment. We are working on a fix presently and estimate resolution today. In the meantime, if you are experiencing this issue and would like to upgrade to switch 'ON' the auto-ref function as a workaround, please have an Account Owner contact support@d4h.com with the request.